After-sales service

support desk

In addition to receiving extensive personal support from our experienced consultants before and during your purchase, you can also count on good after-sales support. You can contact our support team via phone and email and ask all your technical questions.  Don’t hesitate to contact us on business days from 8:30am-12pm and from 13pm to 17:15pm on tel. no. 050 40 47 47. We’re happy to help you. You can also send an email to support@sensotec.be or dyslexiesupport@sensotec.be. Short phone assistance is free, however, if you require more extensive help over the phone, on location or via TeamViewer (remote support), we will charge a fee. Contact us for more details, without obligation.

Configuration and installation

Are you in possession of a Daisy player or phone and do you need extra support for the configuration and installation? Our after sales service also helps you. Both by telephone or at home we ensure that your device works as it should. We obviously charge our working hours for this.

repairing device

Repairs

We can repair any equipment that we have delivered and/or installed. We discuss with you whether repairs are possible and the estimated cost of repairs.

Remote support

Via TeamViewer one of our staff members can assist you by temporarily taking control of your computer. Click on our TeamViewer link to download and install it on your computer. You give one of our staff members a 9-digit ID code and then we can begin. We charge a fee for TeamViewer assistance. Contact us for more details, without obligation.

Maintenance contract braille equipment

Signing a maintenance contract with us will ensure that you receive quicker service. For more info about the costs and conditions, please contact us.

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