my Board Buddy manual
Tips for Troubleshooting
Specific for the my Board Buddy AIR and GO
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The student's screen displays “no signal."
This indicates that there is a problem on the transmitter side. The connection to the source may have been lost. Check the connection and whether a signal is being transmitted.
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The screen at the front of the classroom displays “no signal.”
This indicates that there is a problem on the transmitter side. The connection to the source may have been lost.
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The notes visible on the screen are not being transmitted to the user.Unfortunately, the screen to which the transmitter is connected does not transmit this information. Please contact the manufacturer of the screen.
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The my Board Buddy transmitter is connected to the smartboard, but there is no image on the receiver/iPad.
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- Check that the connection to the HDMI OUT port is correctly connected to the board.
- Check that a signal is being sent to the transmitter by connecting a screen to the HDMI OUT port.
- Check that the HDMI output is enabled on the board. This sometimes needs to be activated manually.
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Specific for AIR and CAM
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My Board Buddy receiver no longer responds or the image is frozen.Press the joystick and the red button simultaneously and hold them down for 4 seconds. The receiver will attempt to reestablish the connection.
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The buttons on the my Board Buddy are not working (anymore).The internal storage in the receiver is probably defective. Report this to your supplier, who will solve the problem for you.
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The my Board Buddy AIR receiver shows "no signal".The installation has been carried out correctly, but there is no valid image from the transmitter. Check whether your laptop, PC, or other transmitter is displaying an image.
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Tip for AIR users who want flexibility:If you temporarily do not have access to your my Board Buddy receiver or if you prefer a more mobile solution, you can also use your transmitter with an iPad and the my Board Buddy app. To do this, follow the instructions in the section “Setting up the GO version (iPad)”.
Specific for GO (iPad)
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The app cannot connect to the transmitter.
- Check that the transmitter is turned on (both LEDs are lit).
- Tap “Connect automatically” on the app's home screen.
- Make sure that the iPad and transmitter are in the same room.
- Close the app completely and restart it.
- Restart the iPad if necessary.
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The menu bar keeps disappearing.Use the thumbnail button in the menu bar to lock it in place.
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Ik kan mijn gemaakte screenshots of video's niet vinden.
- Go to the app's home screen by tapping the back arrow.
- Select the “Snapshots” tab at the bottom of the screen.
- All your recordings are stored here within the app.
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The app is slow or freezes.
- Close other apps running in the background.
- Check that your iPad has sufficient storage space available.
- Check that your iPad is up to date with the latest iOS version.
- Delete the app and reinstall it from the App Store.
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The image quality on the iPad is not optimal.
- Check that the distance between the transmitter and iPad is not too great.
- Make sure there are no large obstacles between the transmitter and the iPad.
- Check that other devices in the vicinity are not causing interference.
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Note for AIR users:All of the above GO tips are also relevant for AIR users who utilize the iPad functionality of their device.
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